If You Do Not Receive The Correct Items
As rare as it is, mistakes can happen from time to time. Rest assured that we will correct any shipping mistakes for you as soon as humanly possible! If you received the wrong product, flavor, size, color, or are missing items, please let us know right away! Upon hearing of the problem, we w ...
- I Did Not Receive My Full Order!
If you have received your package and there are one or more items missing, it may be on temporary backorder. We do our best to fill orders from a single warehouse, however, all the items might not be available in one location. If this happens we may split your order and ship part from the war ...
- We Do Not Charge For Partial Shipments On Backordered Items
We strive to keep everything in stock all the time but sometimes factors beyond our control prevent this and the items will go on temporary backorder. If you ordered more than one item, we’ll ship the in stock items the SAME day. As soon as the backordered item comes in we’ll rush ...
- Finding Your Tracking Number
Bodybuilding.com offers variety of shipping options to fit your needs for shipping our products the world over! For domestic customers we have two shipping options: FedEx Ground and USPS. Both FedEx and USPS shipping methods offer tracking numbers for all domestic orders. These numbers are e ...
- My Order Has Shipped But Has Not Arrived
All in-stock orders are shipped from our warehouse within minutes of your order being placed, and should be at your door within two to three business days from the time the order ships if you ordered by USPS, or two to five business days if you selected FedEx. If your order was submitted befor ...
- Locating Your Powertec Equipment
Powertec equipment is shipped directly from the manufacturer as apposed to coming from our warehouse. These items are usually shipped out within two to three days from the date of purchase and are delivered to you soon after that. If you would like more detailed tracking information for your ...
- Posing Suit Shipping Questions
Posing suits are hand crafted and sent to you directly from the manufacturer so they take a little extra time to reach you. Posing Suits are sent via USPS Priority Mail and typically arrive within 7 – 14 business days from the order date. If your posing suit doesn’t show within 14 ...
- If Your Card Is Declined
If your credit card is declined, our site will let you know immediately. Once you click submit, the authorization is sent to Authorize.Net, one of the world’s largest and most secure real-time credit card processors. If it is approved, you will get an order number and a receipt. If it ...
- Knowing When Your Order Has Shipped
You can use this page to find out what’s going on with your order! Our online database stores all orders placed within the last 35 days. To find out what’s up with your order please use one of the two forms below. Log-In Using Order Number and Zip Code here! Log-In Using Order ...
